Our support plans include unlimited website support. This is not a trick or a joke. We act fairly and we believe our customers act fairly too. We will let you know if we think you’re sending an unreasonable number of tasks (in our experience we almost never needed to tell anyone this). You’ll also be surprised what kinds of work we can get done within your unlimited support. If you're unsure if your task fits within one of our plans then please reach out and ask our friendly team.
At the moment we are 100% focused on helping those with WordPress websites of all shapes and sizes including personal websites, small business websites, large scale websites, membership, WooCommerce/eCommerce and eLearning websites. Our team has over a decade of programming experience working on and integrating with all types of WordPress sites.
All work, services and communication is delivered via our online platform as well as to the email address you used to sign up with. If you wish to contact us at any time during the month you can login to your account and submit a new support request or email us at support [at] wprunner.com all work, services and communication is delivered via our online platform as well as to the email address you used to sign up with. If you wish to contact us at any time during the month you can login to your account and submit a new support request or email us at support [at] wprunner.com
During sign up we will ask you to provide administrator access to your website and website hosting (sometimes called your cPanel). These details are required so we can work on your website. We take security very seriously and we encrypt all login details the moment before they touch our server and then delete your login details from our server once we move them to our secure and encrypted internal password system. In short this means we’ve tried to make it as safe as we can to provide your login details to us. We can also accept login details over the phone if you prefer, just contact us to let us know if you wish to do this at support [at] wprunner.com
We complete all work as fast as we can. On average we get work done in about 24 hours. If you request work over the weekend we’ll complete it on Monday unless we can see it is urgent.
We are a global team headquartered in Brisbane, Australia. Our team of website experts have over a decade of experience focused on website development. We have worked on hundreds of websites and have seen almost all types of configurations big and small, from eCommerce sites with 10,000+ products to local business websites and everything between.
Yes! You can sign up and try our service for 7 days and if you aren't getting value from the service we'll refund your payment, no questions asked. There are no lock in contracts and all of our plans are month to month, which means you can cancel any time before the start of your next billing cycle and we wont charge you for that next cycle. We also have no hidden fees or overages.
Yes! We can help with larger projects and redesigns. We generally suggest you start off by purchasing one of our plans and contacting us about your needs. After we have had a chat about your needs you can upgrade your plan or purchase extra support in blocks at discounted prices to complete your project. Any unused time will remain on your account and can be used for up to 3 months after your project is completed for any extra work, small fixes or support you need.
We can help with regular technical SEO tasks such as updating metadata on pages and optimising image alt text. For more complex SEO needs we can refer you to an SEO partner that we have seen deliver results. You can also learn about advanced SEO topics from websites such as Diggity Marketing and we can help implement your ideas.
Our office is open between 9.30am - 6.00pm (early evening) AEST Australian Eastern Standard Time, Monday - Friday. We may also have on-call developers outside of these hours strictly for emergency "website down" work only. We are a global business and have many overseas customers including from North America and Europe and we find our standard office hours work well because (a) we have some overlap in timezone and (b) because customers can send work and get the work done overnight while they rest.