All work, services and communication is delivered to the email address you used to sign up with. If you wish to contact us at any time during the month or if you wish to update your primary email address please contact us at support [at] wprunner.com
We complete all work as fast as we can. On average we get work done in less than a day, often much faster. If you request work over the weekend we'll usually complete it on Monday unless we believe it to be urgent.
We provide unlimited 30 minute jobs, this is not a trick or a joke. We act fairly and we find our customers act fairly too. We support a reasonable number of job requests each month and will let you know if we think you're sending an unreasonable number of requests (though in practice we've never needed to tell anyone this). You'll also be surprised what kinds of work we can get done in 30 minutes. If you're unsure if your job fits within 30 minutes then take a look at our job list examples or reach out to us via live chat or email and we'll let you know.
WP Runner is focused on helping those with WordPress websites of all shapes and sizes including personal websites, small business websites, large scale websites, including membership, WooCommerce/eCommerce and eLearning sites. Our team has worked on all types of WordPress sites.
WP Runner is founded and headquartered in Brisbane, Australia. Our team consists of WordPress experts that have been working with WordPress for more than 7 years. We've worked on hundreds of websites and have seen almost all types of configurations big and small, from eCommerce sites with 10,000+ products to local SEO driven businesses, we've seen it and worked through it.
During sign up we will ask you to provide administrator access to your WordPress website and website hosting (sometimes called your cPanel). These details are required so we can work on your website. We take security very seriously and we encrypt all login details the moment before they touch our server and then delete your login details from our server once we move them to our secure and encrypted internal password system. In short this means we've tried to make it as safe as we can to provide your login details to us. We can also accept login details over the phone if you wish to avoid the first step of your details hitting our server, just contact us to let us know if you wish to do this at support [at] wprunner.com
We do not offer hosting. We work with a wide variety of hosts and have worked with all of the large hosting providers and a lot of the smaller ones. If you are experiencing problems with your current website host or need to get a website host then we can always help reccommend a reliable local host that has 24/7 local support and a friendly and enthusiastic team.
We do not provide SEO services because we are 100% focused on being the best WordPress development team. However we do see a lot of SEO work done to our customer's websites and we have learned to spot good SEO work so we are always happy to reccommend world-class SEO experts that we have seen deliver amazing work. We can also help make recommendations regarding SEO tools within WordPress and help you set those tools up on your website.
While we can help with redesigning parts of your website or adding small new features we do not do big multi-hour redesign projects. You can always break your big project into some smaller tasks and send them through. Alternatively we can also refer you to an agency we trust and have seen good work from. Once you've signed up and your account is active you can start sending your first job to us right away.
Yes, you can change plans or cancel any time by sending an email to support [at] wprunner.com. There are no lock in fees since all of our plans are month to month, which means you can cancel any time before the start of your next billing cycle and we wont charge you for that next cycle. We also have no hidden fees or overages. You can see a list of everything that is included in each plan on our pricing page.