How Our Support Works
Monthly Value, Not Daily Hours
Your Premium plan gives you on-demand, priority WordPress support and a dedicated developer and account manager. Support is delivered as needed, not as an allocated daily block of hours. This means you can queue tasks as you like and we’ll get them done with priority. Time off, sick days and public holidays from our team don’t create extra time that carries over.
This means:
- Your developer works on your tasks with priority attention throughout the month.
- Support is provided as-needed. There’s no daily quota and unused days do not roll over.
- We do not make-up hours for short absences. The monthly service delivers significant value overall compared with hiring an equivalently skilled freelancer,
What Happens When My Developer Is Away?
Our developers take leave, get sick and have public holidays just like any team member would. Here’s what to expect:
| Scenario | What Happens |
|---|---|
| Developer takes a sick day | Work resumes when they return. No credit or catch-up time applies. Your subscription already reflects this in its affordable price. |
| Public holidays (including end of year shutdown) | Work resumes when they return. No mandatory credit or catch-up time applies. Your subscription already reflects this in its affordable price. |
| Extended annual leave | We'll provide the option to work with a backup developer. Urgent matters can be covered by our wider team. |
The Comparison
Our service saves you from the significant upfront cost of hiring your own full time developer (or an expensive and unreliable freelancer). Our premium service is roughly 5-10 times cheaper than the alternative at current market rates.
Your Premium plan at $599/month gives you skilled development support without:
- Recruiting and onboarding costs
- Long-term employment commitments
- Paying for unproductive time
- Managing leave coverage yourself
This is provided at a fraction of the cost of hiring your own team.
Our Commitment
We show up consistently, work efficiently and deliver real results and we remain committed to developing exceptional WordPress services and support.
The #1 website support team trusted by hundreds of small businesses
