Website Backups & Restore

Protect your website's data and ensure its availability with regular backups and expert help restoring your backups

Protect your website and business from downtime with our backup and restore services

Your website contains valuable information and data that is essential for the operation of your business. Unfortunately, unexpected events such as hacking, human errors or server crashes can lead to the loss of this data resulting in significant downtime and financial losses. That’s why it’s critical that you regularly backup your website and have those backups available to be restored easily, that is where we come in. WP Runner can set up automated external backups for you and ensure that a restore is not far away in case of issues.

Our Website backup service allows you to schedule regular backups of your website’s important data, stored in a secure, off-site location, ensuring that your data is safe and accessible. Our expert technicians are also on standby to help you restore your backups in case of any emergency. This gives you peace of mind knowing that your website’s data is protected and can be easily restored, minimising downtime and financial losses.

Get started with our unlimited website plans, website security protection, speed optimisation and fast onboarding.

How does our backup service work?

We try to keep our process simple to allow you to get started working with us quickly and without friction.

Our backup service works by regularly creating a copy of your website’s data, including its files, databases, and settings, and storing it in a secure, off-site location. The frequency of the backups are generally daily or weekly depending on your support plan.

The backups are done using specialised software that automates the process of copying and archiving your website’s data with zero website downtime.

In the event of any data loss, such as a hacking incident or server crash, you can contact our support team to restore your website using the most recent backup. Our expert web developers will perform the process and ensure that your website is fully restored and functional.

That’s how we keep the process of working with us simple and work moving forward.

WP Runner team performing a website backup

Common questions about website backup and restore

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How often are website backups performed?

We perform website backups either daily or weekly, depending on your website support plan listed on our pricing and sign up page. We generally recommend doing backups at least weekly if your website is low traffic and does not change very often or daily for high traffic websites
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Is there a limit to the amount of backups?

We generally keep backups for a maximum of 90 days as we find there is no need to restore a backup from longer than 90 days (its usually too old to restore). However we are generally happy to provide you with a copy of any backups we hold if you want to store them for longer on your own.
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Can you do other tasks beyond backup work?

Yes! Our team can help with other tasks such as general website tasks, fixing bugs, adding new features and even larger tasks such as a full website redesign. Contact us to discuss with our friendly team.

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How do I get updates on work in progress?

Your website developer will send regular updates, drafts and screenshots and where relevant will request clarifications as part of our detailed quality control process. We will demo work we are doing for you where necessary and get your feedback as often and early as possible.
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What does unlimited website support mean?

Our support plans include unlimited website support tasks. This is not a trick, our plans allow you to send unlimited tasks with very few limitations such as the size of the task or number of open at one time.
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Can I try your service?

Yes! We offer a 7 day moneyback guarantee so you can try our service and if you're not satisfied we'll refund your initial payment, no questions asked. There are also no lock in contracts or hidden fees for using our service.

WP Runner developer performing WordPress support tasks

What does a good website backup strategy look like?

  1. Regular Backups: Scheduling regular backups of your website is one of the most effective ways to ensure that your data is protected. We recommend either daily or weekly depending on your needs and the rate at which your website’s data changes.

  2. Automated Backups: Using automated backup software can help ensure that your backups are done consistently and on schedule, without the need for manual intervention.

  3. Incremental Backups (where appropriate): An incremental backup saves only the changes made since the last backup. This is more efficient and cost-effective than full backups and also helps to save on storage space.

  4. Offsite Backup: Storing backups offsite, such as in the cloud or on a remote server, is an effective way to protect your data in case of a disaster at your primary website location.

Our team can implement these strategies on your behalf to help protect your website from unexpected downtime. 

What people are saying about our website support

WP Runner customer Menai District Toastmasters

“Having submitted a number of tasks, the response time and action taken was within day and some more complex issues were completed within 24 hours. I and the Menai District Toastmasters club membership are extremely pleased with the support and professional service provided by WP Runner.”

Ron Alexander
Menai District Toastmasters

WP Runner customer Knead Massage

I’ve been with WP Runner for the past couple of years and it is the best investment in terms of support for my business. I don’t have the time to learn WordPress, and with them I don’t need to. Whenever I need something changed or updated I just send off an email and it is done quickly and effectively. They do something in 10 minutes that would take me 5 times longer with more frustration and less results.

Nola Welling
Knead Massage & Natural Therapies

WP Runner customer 52 Brews

“WP Runner has been a great partner. They are responsive, friendly and flexible. Their subscription package provides great value for a small business without internal dev resources. Highly recommend!”

Nick Spitzman
52 Brews

Frequently asked questions

Want to know more? Below are some answers to common questions we are asked. Have a question that is not on this list? Contact us and we’ll be happy to answer.

Website backups ensure that your website's data is protected and can be easily restored in case of any data loss, such as a hacking incident, human errors, or server crashes. Without a backup, your website's data may be lost permanently, resulting in significant downtime and financial losses.

Contact our team and we will identify the most recent backup to restore from, download the backup files from the backup location to your server, restore the files and database to your web server or hosting account, verify that the website is working correctly and all the data is in place, make any necessary adjustments (if any) to your website's settings or configurations and test your website thoroughly to ensure that it's working as expected.

At the moment we are 100% focused on helping those with WordPress websites of all shapes and sizes including personal websites, small business websites, large scale websites, membership, WooCommerce/eCommerce and eLearning websites. Our team has over a decade of programming experience working on and integrating with all types of WordPress sites.

All work, services and communication is delivered via our online platform as well as to the email address you used to sign up with. If you wish to contact us at any time during the month you can login to your account and submit a new support request or email us at support [at] wprunner.com all work, services and communication is delivered via our online platform as well as to the email address you used to sign up with. If you wish to contact us at any time during the month you can login to your account and submit a new support request or email us at support [at] wprunner.com

During sign up we will ask you to provide administrator access to your website and website hosting (sometimes called your cPanel). These details are required so we can work on your website. We take security very seriously and we encrypt all login details the moment before they touch our server and then delete your login details from our server once we move them to our secure and encrypted internal password system. In short this means we’ve tried to make it as safe as we can to provide your login details to us. We can also accept login details over the phone if you prefer, just contact us to let us know if you wish to do this at support [at] wprunner.com

We complete all work as fast as we can. On average we get work done in less than 1 day. If you request work over the weekend we’ll complete it on Monday unless we can see it is urgent.

You can change plans or request to cancel any time by logging into your WP Runner online dashboard and using the account management function. There are no lock in contracts and all of our plans are month to month, which means you can cancel any time before the start of your next billing cycle and we wont charge you for that next cycle. We also have no hidden fees or overages. You can see a list of everything that is included in each plan on our pricing page.

Why our website backup and unlimited website support helps you grow your business

WP Runner is more than just a friendly Australian-based WordPress support business. We’re a team of website experts with over 10 years of experience developing and managing online businesses. Our team will get to know your website’s code and take ownership over the work we deliver.

Our unlimited website support service can help you grow your business by ensuring that your website is always up-to-date, secure, and functioning properly. This can prevent downtime, security breaches, and other issues that can negatively impact your business. With our service, you can have peace of mind knowing that your website is being monitored and maintained by experts.

Having unlimited website support means that you will always have someone to turn to when you need help with your website. In particularly our website backup service ensures that your website’s data is protected and can be easily restored in case of any data loss. This means that in the event of a hacking incident, human errors, or server crashes, you can quickly and easily restore your website to a previous state, minimising downtime and financial losses.

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