Shopify Maintenance and Support
Introductory Price
Shopify Support
$
199/mo
- Unlimited 30 Minute Shopify Tasks
- 1 Task Open At A Time
- 24/7 Uptime Monitoring
- Month To Month, Cancel Anytime
- 7 Day Moneyback Guarantee
- Incredible Support Team
Custom Shopify Work
Custom Build
- Custom Built Online Store Using Shopify
- Theme Customisation And Optimisation
- Third Party Integration Support
- Performance Optimisation
- Mobile Optimisation
- Competitive Rates
- Your Own Dedicated Developer
& Account Manager
We also have a Shopify Support Add-On for existing Premium support customers only*
*Add this support package to your existing Premium WordPress Support Plan to enable Shopify support
Why Use Our Shopify Support Services?
Our Support Services free you to focus on growing sales, while we handle the technical details like streamlining your store’s user experience to providing round-the-clock emergency support, we’re here to keep your business running smoothly.
Affordable support that allows you to focus on sales and growth.
Optimise your eCommerce experience to increase conversions.
Emergency support and 24/7 monitoring for major website issues.
Integrate with Shopify Apps and other third party systems.
Discover the services that will help you grow your business
Theme Customisation
Tailor your store’s look and feel to reflect your unique brand identity, ensuring a visually cohesive experience. From layout adjustments to design tweaks, our team keeps your theme fresh and engaging.
Shopify Apps
We’ll help you select, install, and configure the right apps to enhance your store’s capabilities and automate daily tasks. Our experts also ensure seamless app integration without compromising performance.
Mobile Optimisation
Our focus on mobile responsiveness guarantees your customers enjoy a smooth shopping experience across devices. We fine-tune layouts and design elements so your products always shine on the go.
Speed & Experience Optimisation
We reduce page load times and streamline processes to keep shoppers engaged and boost conversions. By regularly monitoring performance, we maintain a fast and efficient online store.
Third-Party Integration Support
From payment gateways to shipping carriers, we connect and manage all the services your business needs. Our team ensures each integration works seamlessly, saving you time and maintaining smooth operations.
Troubleshooting
We quickly diagnose and resolve technical hiccups, minimising downtime and disruptions for your customers. Our responsive support team handles unexpected issues, so you can stay focused on growing your store.
How does unlimited website tasks and support work?
We try to keep our process simple to allow you to get started working with us quickly and without friction. Our process for sending tasks is as follows:
- Submit a task through our online portal or via email
- We do the work, test the changes and reply to you (often with a screenshot) asking for you to confirm you are happy with our work
- You send in a new task to us and we continue getting work done for you
That’s how we keep the process of working with us simple and work moving forward.
Discuss your new website project with us today for a custom quote
Frequently asked questions
Want to know more? Below are some answers to common questions we are asked. Have a question that is not on this list? Contact us and we’ll be happy to answer.
How do I request work and get updates on work in progress?
All work, services and communication is delivered via our online platform as well as to the email address you used to sign up with. If you wish to contact us at any time during the month you can login to your account and submit a new support request or email us at support [at] wprunner.com all work, services and communication is delivered via our online platform as well as to the email address you used to sign up with. If you wish to contact us at any time during the month you can login to your account and submit a new support request or email us at support [at] wprunner.com
What information do you need from me once I sign up?
During sign up we will ask you to provide access to your website. These details are required so we can work on your website. We take security very seriously and we encrypt all login details the moment before they touch our server and then delete your login details from our server once we move them to our secure and encrypted internal password system. In short this means we’ve tried to make it as safe as we can to provide your login details to us. We can also accept login details over the phone if you prefer, just contact us to let us know if you wish to do this at support [at] wprunner.com
How long does it take to complete a task?
We complete all work as fast as we can. On average we get work done in less than 1 day. If you request work over the weekend we’ll complete it on Monday unless we can see it is urgent.
Can I change/cancel my plan? Are there lock in contracts or hidden fees?
